Troubleshoot your connection issues

Post by **Janitor** » Fri Oct 25, 2019 11:23 pm

Hello,

This topic will hopefully help you to troubleshoot some connections issues you may have. If you still encounter the connection issues, please open a new topic in this subforum or message us on Discord.

First, and the most common reason why players cannot connect to the world server is due to that you are using a Proxy or VPN. For security reasons, we do not allow connection via free Proxies or VPNs. However, we do support many official proxies such as WTFast, Pingzapper, and others.

If you really need to use a Proxy, or it is provided by your ISP, please contact us via Discord or E-Mail and we will help you to connect to the server.

Secondly, we do not allow connections via Public IP addresses. This is also another precaution we have taken to protect the security of our servers and players. We value the security of our players highly.

Thirdly, it could be due to your operating system blocking a connection. To go around this, make sure your game folder is located in a root drive (e.g C:\ E:\) and put the Launcher on the allow list for your anti-viruses firewall.

Regards,
Janitor